At Zuri Skin Care, we take utmost care in delivering our products, but in case of any concerns, we’re here to help.
Returns Policy
- To request a return or replacement, a clear unboxing video of the parcel is mandatory for analysis.
- Returns are only accepted for damaged, defective, or incorrect items received.
- The return request must be raised within 48 hours of delivery via email or WhatsApp.
- Once approved, the item must be returned in its original packaging and in unused condition.
- Returns will not be accepted if the product has been used or the seal is broken.
- Upon receiving the returned product, Zuri Skin Care will inspect the item and notify the customer of the approval or rejection of the return.
- If the product is deemed ineligible, it will be returned back to the customer.
Cancellation Policy
- Orders once shipped cannot be cancelled.
- No cancellations or refunds will be accepted for orders placed with a discount or during sales.
- Returns will only be accepted if the product has been damaged during transit, has a physical defect, or if an incorrect product has been shipped.
- Customers must send an email with videos of the issue within the stipulated time for the return to be accepted.
- Refunds will be processed within 7 working days upon approval of the return request.
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For assistance, contact us @reach.zuriskin@gmail.com.
Terms of Service
- Accuracy of Content
At Zuri Skin Care, we take every precaution to ensure the accuracy of product information, including descriptions, prices, weights, dimensions, and colors. However, variations may occur, and we do not guarantee that all displayed colors will be exact due to different screen settings.
- Intellectual Property
All logos, trademarks, designs, illustrations, and content on this website are the property of Zuri Skin Care or used under license. Unauthorized reproduction, modification, distribution, or reposting of any content is strictly prohibited without prior written consent.
- Website Usage
You may browse this website for personal, non-commercial use only. Copying, storing, or distributing content for commercial purposes is not allowed without explicit permission from Zuri Skin Care.
- Limitation of Liability
Zuri Skin Care shall not be liable for any direct, indirect, incidental, or consequential damages, including lost profits or data, arising from the use or inability to use this website. This includes any errors, inaccuracies, or interruptions in service.
By using this website, you agree to these terms and conditions. Zuri Skin Care reserves the right to modify these terms at any time.